Google 2 Factor Hallmark FAQ

The single near important thing you can do to aid secure the University is to protect your ain accounts.

Screenshot of Google warning message. Don't get locked out. Your domain will soon enforce 2-Step Verification to ensure better account security. This policy will be enforced from (greyed out date), which means that you will be asked to enter a one time passcode when signing in. To avoid being locked out of your account, please enroll into 2-Step Verification now. There is an Enroll button at the bottom of the image.

Catholic University is enforcing 2-Pace Verification for Cardinal Mail service Google Workstation starting January 5, 2022 . Please enroll now to ensure continued access to your Fundamental Google account.

Please read through this FAQ to learn more than well-nigh using Google 2-Step Verification.

Why should I apply Google 2-Pace Verification?

You should use 2-Step Verification for your Key Mail Google Workspace account to protect your data , and the University'southward data. Enabling 2-Pace Verification helps keep malicious individuals out, even if they obtain your password.

If a bad actor accesses your business relationship, they tin delete or modify your data (including your email and files on Shared drives to which you may have access), lock y'all out, steal your identity, send spam, collect information about your Contacts and more.

With two-Step Verification enabled, you type your password every bit usual, then Google prompts yous to verify your identity using an app or a verification code. This 2d stride makes it harder for someone to break into your account considering information technology requires you to employ an app or codes to which but you should accept access.

Using a second form of hallmark greatly decreases an attacker's chance of gaining access to your account.

Google Workspace Gmail logo

two-Step Verification will exist required for Primal Mail Google Workspace on January 5 , 2022 . You will non exist able to employ your Cardinal Google account if yous have not enabled it by that date. Nosotros strongly recommend that y'all plow on two-Step Verification immediately so that you lot are all set well before the deadline.

Is Google 2-Step Verification required to log onto campus computers?

No. Google 2-Stride Verification is only for Google . That is, ii-Step Verification information technology is needed to access your Academy Gmail, Agenda, My Drive, Shared drives, and other Google services that yous access with your Cardinal Credentials.

You do not have to utilise Google 2-Step Verification in order to log onto a campus computer.

What two-Footstep Verification methods are supported for Cardinal Mail Google Workspace?

Cosmic Academy supports use of the following Google 2-Footstep Verification second stride methods.

  • Google prompts . Later you lot enter your countersign, Google prompts are securely sent to every mobile device where you're signed into your Google account. Merely tap the notification to review and sign in. No need to enter verification codes.

  • Authenticator app . Generate a verification lawmaking using an app on your smart phone. Usually-used authenticator apps are Google Authenticator and Microsoft Authenticator.

  • Voice or text message . Receive a verification lawmaking using SMS text message or vocalization on your registered phone. (Note: this is a less secure method than using Google prompts or an authenticator app.)

  • Fill-in codes . Utilise a single-apply code from a set that you lot download or print. You tin generate a new ready when you run out. Exist sure to always store these codes securely!

Why should I utilise Google prompts?

The easiest verification method is Google prompts . Using this method, yous just tap a prompt rather than enter a verification code. Google prompts can help protect against phone number-based hacks such as SIM carte du jour swaps. It is more secure than using vocalisation or text messages.

Google prompts are push notifications you receive on

  • Android phones that are signed in to your Google Account

  • iPhones with the Gmail app, Google app or Smart Lock app signed in to your Google Account

Based on the device and location info in the notification, you tin can:

  • Allow the sign in if you requested it past tapping Aye

  • Block the sign in if yous didn't request it by tapping No

Google may occasionally also ask yous to tap a pin number that matches the 1 displayed on your screen, for actress security.

Note: If yous sign in to your Google Business relationship on whatsoever eligible phone, Google prompts is added equally a method for ii-Step Verification automatically.

Please also enable boosted verification methods.

Screenshot with text Get a Google prompt to sign in. Instead of typing verification codes, get a prompt on your phone and just tap Yes to sign in.

Why should I configure more than one verification method?

If you lose or forget to bring the telephone you registered for 2-Stride Verification, it's of import that you lot accept another method you can employ to admission your Cardinal Google account.

We strongly recommend enabling all four supported methods!

How do I plough on Google two-Pace Verification?

To turn on ii-Step Verification:

  • Browse to Google's two-Pace Verification enrollment page.

  • S ign in with your Central Credentials if needed.

  • Click the GET STARTED button. (Have your phone nearby.)

  • Follow the step-by-step setup process.

Once you're finished, y'all'll be taken to the Google 2-Step Verification settings page. Review your settings and add additional verification methods. Be sure to add several alternative methods.

Screen shot of Google's 2-Step Verification start page, with a Get Started button highlighted in the lower right corner.

How do I sign in with 2-Step Verification?

Later you have turned on 2-Stride Verification, yous sign in to your account in two steps with

  1. Something y'all know (your password), and

  2. Something you have (your phone or other verification method).

Google prompts you for the information needed for the 2d footstep. In the example screenshot, Google is request you to open up the Gmail app on your iPhone for verification via Google prompts .

If you take more than i 2-Pace Verification method prepare (highly recommended!), you tin can click "Effort another way" to employ a method different.

This is the estimator I employ regularly. How to I keep from existence prompted each time?

If yous are using a device that is primarily assigned to yous, such as your function estimator or your own mobile device, y'all tin mark that device as trusted and then that you don't have to enter a verification code each time you sign in. To do this, follow these steps.

  1. Sign into your Cardinal Mail Google Workspace account on a figurer or device you trust.

  2. When you enter the verification lawmaking, also select the selection " Don't enquire again on this computer ."

What if I don't accept my telephone with me?

If you will exist somewhere without your mobile device, you can use backup codes for 2-Stride Verification.

To larn how, delight read Sign in with backup codes on Google'south back up site.

Please note:

  • Once you utilise a backup code to sign in, that code becomes inactive.

  • You can generate a new fix of 10 backup codes whenever yous want, using the instructions in a higher place.

  • When yous generate a new set of codes, the old ready automatically becomes inactive.

What happens if I don't plough on Google 2-Stride Verification by the deadline?

You lot will not be able to log onto your Key Google account. So please don't wait for the deadline—plow information technology on equally soon as possible.

When do I utilise Duo versus Google 2-Stride Verification?

You lot use Google 2-Step Verification for admission to the University'due south Google services (e.g., Gmail, Drive, Calendar) and services that login using Google (due east.m., Zoom).

You use Duo for access to specific other University services such every bit VPN, Fundamental Financials or Cardinal Faculty and Staff, equally required.

Both Google and Duo can generate push notifications to your mobile device.

  • Yous answer to Duo requests with the Duo app.

  • You answer to Google prompts by tapping a organisation notification (Android), or by tapping a notification in the Gmail, Google or Smart Lock app (Apple iOS).

Otherwise, the two are very similar. Google ii-Step Verification and Duo are both multi factor authentication software tools that help continue the University's data safe. 2-Step Verification and Duo work much the aforementioned style. Both support smart telephone apps that can receive push notifications for piece of cake one-tap verification. Both support verification codes using an authenticator app, SMS text messaging or voice calls.

Troubleshooting Questions

I merely turned on 2-Step Verification. Why are some of my apps prompting me to log in again?

Some apps use your Google business relationship for hallmark. One example at CatholicU is Zoom. When you change your Primal countersign, or turn on Google 2-Stride Verification, these apps ask y'all to log on once more to re-verify your identity.

Why am I not seeing Google prompt notifications on my phone?

On Apple iOS, exist certain that

  • Your phone is connected to the internet. You need Wi-Fi or cellular data turned on to receive notifications.

  • Y'all plow off Focus or Exercise Not Disturb in Settings if it is turned on.

  • You have turned on push notifications for the Gmail app, Google app or Smart Lock app.

On Android, be certain that

  • Your phone is connected to the cyberspace. You demand Wi-Fi or cellular data turned on to receive notifications.

  • You plough off Do Not Disturb, if the setting is turned on.

  • Your phone has the latest version of Google Play services.

  • Bank check that you are signed into your Google Account: Open up Settings. Tap Accounts and then Google. If you aren't signed in, follow the on-screen steps.

Why am I not receiving the SMS text bulletin verification codes on my phone?

At that place are several reasons this might happen.

  • You won't receive a verification code if Google prompts is your default second pace. Instead, look for the system notification (Android) or open the Gmail app, Google app, or Smart Lock app signed in to your Google Account (Apple iOS) and respond to the prompt.

  • Google may not send you a verification code if they discover annihilation suspicious most how y'all sign in.

  • You may exist in a location with marginal service. Commitment speed and availability varies by location and service provider.

Related: If yous requested and received multiple verification codes, only the newest 1 volition work.

My application doesn't support "Sign in with Google." How tin can I log on now that I take 2-Step Verification turned on?

Nigh all modern apps and programs support "Sign in with Google" in which they take you to a Google spider web folio to sign in when you add your account. This works with two-Step Verification. Make certain your app or program is the latest version. You should be all set.

If an app doesn't offering "Sign in with Google," you tin can either:

  • Switch to a more secure app or version (recommended!)

  • Use App Passwords

An App Countersign is a 16-digit passcode that gives a less secure app the ability to access your 2-Step Verification-enabled Google Business relationship.

To learn how to generate and utilize App Passwords, please read Sign in with App Passwords on Google's support site.

Apple users: please annotation that iPhones and iPads do not require App Passwords—they can apply "Sign in with Google," which is more secure.

What should I do if the device I use for 2-Pace Verification is lost or stolen?

  1. Reset your Fundamental countersign.

  2. Sign into your Cardinal Google account using alternating 2nd footstep methods that you configured.

  3. Once in Google, sign out the telephone y'all no longer use and remove App Passwords to make certain no one else tin can access your account with the lost device.

To log onto your Fundamental Mail Google Workspace account without your registered device (phone), you lot tin verify it'south you with alternate methods you may accept configured in the two-Stride Verification section of your Google Business relationship:

  • Google prompts using a different telephone or tablet signed in to your Google Account.

  • A 2d vocalization or text message phone number you specified.

  • A backup code you previously saved.

Or you can attempt signing in from a trusted computer or smart device for which you checked the "Don't inquire once again on this computer" option.

I got a new phone. What exercise I need to practise?

  • If your new telephone has the same phone number as the quondam one, and

  • you signed into your Cardinal Google account on the new phone and its apps (if needed), and

  • y'all transferred your authenticator app codes to the new phone (if needed), and

  • you did a full reset of your old phone before you turned it in or gave it to then meone else,

so the new phone should work a-okay with 2-Step Verification.

If the new phone has a different number or you lot didn't do a full reset of the old phone, you should treat your one-time telephone as being lost and perform security resets (see related question).

I lost the fill-in codes I saved. How do I revoke them?

If y'all lost the 2-Step Verification backup codes that yous downloaded or printed, visit the 2-Stride Verification section of your Google Account and follow these steps.

  1. Select Prove codes .

  2. Select Refresh .

This invalidates the onetime codes. Download or print the new codes, and shop them securely.

I didn't specify additional second step methods and I'm locked out—assist!

If none of your two-Stride Verification methods are working, please submit a service request and allow us know a good number to reach y'all. Nosotros will need to enquire you security questions over the phone to validate your identity in order to aid you.

I selected "Don't ask once again on this computer." Why does the browser keep prompting me for 2-Stride Verification?

Normally this is because your spider web browser doesn't have cookies enabled or is set to delete cookies after a certain menstruation of time. To ready this, edit your browser's cookie settings. You tin either set your browser to let cookies, or you tin whitelist Google Account cookies past calculation [*.]google.com.

Don't use individual browsing because those windows can't use cookies from other sessions. To sign in to Google, open a normal window.

If you utilise different browsers or multiple computers, brand sure you lot bank check "Don't ask again on this computer" and adjust your cookie settings on each ane. Yous demand to do this on each figurer that you utilise.

Of import : If you are logging into your Cardinal Google account on a campus classroom or user area computer, 2-Pace Verification is required because the software configuration is refreshed each time the computer restarts, so be sure to have your phone or backup codes with y'all.

My Google Authenticator app codes aren't working (Android). What do I practice?

This tin can happen when the time on your Google Authenticator app is not synced correctly. To make sure that you have the right time:

  1. Get to the master carte du jour on the Google Authenticator app

  2. Tap More than Settings

  3. Tap Time correction for codes

  4. Tap Sync At present

On the next screen, the app will ostend that the time has been synced, and you should at present be able to use your verification codes to sign in. The sync will simply impact the internal time of your Google Authenticator app, and will non change your device's Date & Time settings.